Meet the team

At Pittville Lawn Dental & Implant Clinic our highly skilled, friendly team shares the same single vision: we put you first. Together, we are dedicated to providing you with a first class experience, from the comfort of our reception to the very latest innovations in dental technology. We make sure you have the best possible care from the second you walk through the door.

Find out more about each of our practice team members below.


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Dr James Critchley

BDS (Wales) 2000
GDC No. 77511

Dr James Critchley is an enormously experienced restorative dentist with over 18 years in practice in and around Cheltenham providing family, implant and cosmetic dentistry. James’ passion for dentistry started at an early age following his father who was one of the UK’s leading implant dentists. Such was James’ interest in dental implants that he started his post graduate training before he had even completed his dental degree, spending time at the home of dental implants in Gothenberg Sweden. This was followed by time in America being mentored by some of the worlds top cosmetic dentists.

His post graduate training is still focused on spending time directly with the worlds leading dentists in the fields of implant dentistry and cosmetic dentistry. This has meant James has built a particular reputation for his skill in restorative and cosmetic dentistry, including the all on four technique, straightening teeth using invisible orthodontic aligners, and dental implants.

When James is not at the practice he spends most of his time with his family. His interests are anything outdoors from Rugby to skiing.

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Chloe Harrington-Taylor

Dentist with a special interest in Orthodontics
BDS (Brist) 2013, BDS(Bris) MJDF RCS (Eng), PG Cert Aesthet Rest Dent, MSc (Distinction) Dental Implants
GDC No. 179123

Chloe graduated from the University of Bristol in 2013, where she received a distinction in restorative dentistry and was awarded the British Society for Restorative Dentistry Prize.

During her undergraduate training Chloe was author to a periodontal case presentation, published in a respected journal. Chloe was ranked as the 8th dental student in the United Kingdom whilst in her final year at University, during the foundation training interview process.

Prior to working in Cheltenham, Chloe worked in Bristol where she had an honorary clinical attachment with the oral surgery department at Bristol Dental Hospital.

In 2014 Chloe was awarded membership to the Joint Dental Faculties of Royal College Surgeons.

Chloe's commitment to postgraduate education has been extensive. Chloe's most recent qualifications include a postgraduate certificate in Restorative and Aesthetic Dentistry, as well as a Master's Degree in Implant Dentistry from her Alma mater, the University of Bristol.

Chloe is a fully certified Invisalign provider.


Dr Frederico Ferreira

Dentist with a Specialist interest in Endodontics
LMD (Lisbon) 2005
GDC no. 117443

Frederico Ferreira LMD is a Dentist with a Special Interest in Endododontics.

He comes from Porto, Portugal. Before coming to England, Frederico held a post at the University as a clinical assistant, worked in private practice and at a private Hospital. He has worked as a Clinical Support Manager for one of the largest Dental Corporates within the UK, where he has helped many clinicians.

Currently Frederico works at Pitville Lawn Dental and Implant Clinic, and at the award winning Queen Square Dental Clinic as a Dentist with a Special Interest in Endodontics, restoration of endodontically treated teeth and Microscope Dentistry.

Frederico is completing his MSc in Endodontics at the prestigious King’s College London.

He is also a Key Opinion Leader, for the award winning German microscope brand CJOPTIK (for the UK). Frederico is a member of the British Endodontic Society (BES), the European Society of Endodontology (ESE), the British Academy of Microscope Dentistry (BAMD) and the Academy of Microscope Enhanced Dentistry (AMED).

Malcolm Berry Photo

Dr Malcolm Berry

Dentist - Specialist in Prosthodontics
BDS (Birm) 1972
GDC no. 46474

Pittville Lawn is proud to introduce Malcolm Berry, our new specialist in Prosthodontics. Malcolm will taking be over from Dr Mike Heilbron.

Malcolm qualified in Birmingham in 1972. He spent two years in the RAF as a General Practitioner.

From there Malcolm entered a part time practice in Evesham and became a part time lecturer in Prosthetics at Birmingham Dental School.

Malcolm then took on a new challenge. He set up his own private practice in Bourton on the Water and worked there for nearly forty years. Whilst working in his own practice he also took up a part time position of sole Specialist in Prosthetics/ Restorative Dentistry in Oxford University Hospital.

After reducing his time at Bourton on the Water Malcolm took on a part time post of Consultant in Restorative Dentistry for Oxfordshire Primary Care Trust. During this post he received referrals for all aspects of restorative dentistry. Malcolm was in this post for three years.

Malcolm happily accepts the following cases for referral;

  • -All removable restorations including those retained or supported by precision attachments and implants
  • -Immediate replacement dentures/ restorations
  • -All fixed restorations both tooth and implant retained/ supported including “all on four”
  • -Restoration of teeth that require crown lengthening
  • -Removal of fractured posts from roots
  • -Restoration of severe tooth wear
  • -Complex restoration cases including those which require occlusal stabilization
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Dr Oonagh McSwiney

BDS (Bristol 2017) MJDF PGDip
GDC no. 271150

Dr Oonagh McSwiney graduated from the University of Bristol in 2017 and undertook her elective period treating refugees on the Myanmar border.

Whilst completing her vocational training in London, Oonagh obtained her MJDF qualification from the Royal College of Surgeons and won the prize for ‘Best Case Presentation’ – a complex restorative case involving several disciplines of dentistry. In 2018 she was shortlisted as a finalist at the ‘Future of Dentistry Awards’.

Oonagh is dedicated to post graduate training. She is a fully certified Inman Aligner and Invisalign provider, allowing the execution of orthodontic treatment. Oonagh is currently entering the final months of her Master’s degree, having achieved Distinction in all units. She has been invited to present her research at an International Conference in the Spring of 2020.

After qualifying Oonagh immersed herself in the field of Facial Aesthetics, completing training at the Royal College of General Practitioners. She has a keen sensibility for facial harmonisation and is passionate about providing undetected injectables, with your needs in mind.

Having grown up in Cheltenham, in her free time Oonagh enjoys exploring all that the local area has to offer.

Pittville Lawn Perio Jim Duffy

Dr Jim Dufty

Dentist with a Special Interest in Periodontics
MFDS Royal College of Surgeons Of England 2004, MFGDP(UK) 2003, BChD University of Leeds 1999
GDC no. 76008

Jim joined Pittville Lawn Dental & Implant Clinic in August 2020 and accepts referrals for all aspects of periodontics and peri-implantitis. He also accepts referrals for dental implants. His default position is to save and preserve the natural dentition where possible.

Jim accepts referrals for perio and perio/restorative patients and provides a fill range of both non-surgical and sugical perio treatments. He has a keen interest in the treatment of peri-implantitis and in dental implants. He continues to be involced with dental postgraduate education nationally and internationally, working with King's college London's MClinDent (Prosthodontics) and MSc (Aesthetic Dentistry) distance learning programmes in both teaching and advisory roles.

Jim graduated from the University of Leeds (BChD) in 1999, joining the Army and completing his vocational training in Northern Germany. He served as a Senior House Office in Oral and Maxillofacial Surgery in 2004, has run several military dental centres and has completed extensive postgraduate training.

After completing his periodontal training at the Eastman Dental Institute, UCL, he led the periodontal service for the British armed Forces. This resulted in extensive experience in challenging cases, which has enabled Jim to provide care in all areas of periodontal surgery, including resective, regeneration and mucogingival techniques as well as rehabilitation with dental implants.

Rosie Griffiths

Rosamund Griffiths

Dental Hygienist
Qual-National Certificate NEBDN 2001, Dip Dent Hygiene RCS (Eng) 2014
GDC No. 159623

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Izabela Idzinska

Dental Hygienist
DipDH 2012
GDC No. 244810

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Natalie Bartolo-Patel

Qual- National Certificate NEBDN 2002
GDC No. 153962

Natalie has been a dental nurse since 1996, however she didn’t sit her NEBDN exam until 2002, after she returned from spending a couple of years working abroad.

During 2010, Natalie was very lucky to be asked to become part of the team at Pittville Lawn and much of her work focuses on implant and restorative dentistry. Natalie has enjoyed being able to help patients achieve a smile that they are proud of.

Natalie has taken further training to enable her to assist with providing sedation for more nervous patients who require it, making treatment a possibility to a wider scope of people.

When Natalie is not working, she enjoys being outdoors and walking with her family and her Beagle. Natalie has also recently rediscovered her love for baking and decorating cakes. She has always had a passion for overseas travel and learning about different cultures and she is particularly proud of her Maltese heritage.

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Jo Rogers

Qual- National Certifcate NEBDN 1995
GDC No. 137652

Jo qualified in 1995 after completing her NEBDN National Diploma. Jo worked at a previous Dental Practice for 16 years before leaving to have her children, she then joined the Pittville Lawn team in 2006.

Jo is a Qualified Dental Nurse that works alongside Dr Critchley. She is trained in Implants, Sedation, Cosmetic Dentistry and Impression Taking.

In her role Jo also carries out ordering of all necessary equipment and stock needed to ensure the smooth day to day running of the practice.

Jo is now looking forward to learning and improving in her role by undertaking a course on suture removal, which has been an interest of hers for some time.

Jo is married with two teenage daughters and enjoys spending time with her family whenever she can. Outside of work she enjoys shopping, eating out and socialising.

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Natalie Keeling

Qual- National Certificate NEBDSA 1994
GDC No. 155751

Natalie qualified as a dental nurse in 1994.

Since qualifying Natalie has worked across a range of practices in the Gloucestershire area.

Natalie’s commitment to post qualification education has been extensive, with a strong passion for learning. She is both implant trained and sedation trained.

She is currently working towards her certification in dental radiography.

Natalie works with our dentist Dr Chloe Harrington-Taylor assisting for implant work, complex restorative dentistry and Invisalign treatments. Natalie is passionate about caring for our patients and has an excellent chair side manner.

Outside of dentistry Natalie enjoys spending time with her friends and family and has recently become a nanny!

She enjoys going to the gym and taking long dog walks with her little pug Lola.

Natalie is a friendly, warm and kind person who is always smiling and jolly.

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Becky Cudmore

Qual- National Certificate NEBDN 1998, Transfered from BADN Voluntary Register
GDC No. 123793

Becky qualified in 1998 gaining the Qual- National Certificate NEBDN.

Becky has over 20 years of experience as a Dental Nurse and has a keen interest in oral hygiene instruction and diet advice under the supervision of Dr Chloe Harrington-Taylor. She has worked at Pittville Lawn for almost 13 years gaining experience in implant procedures assisting Dr James Critchley and Dr Mark Hamburger.

Becky is a busy Mum of two boys and she enjoys keeping fit and spending time outdoors. She also enjoys singing and is a member of a choir.

Aimee Killick

Aimee Killick

Diploma in Dental Nursing Level 3 QCF City & Guilds 2016
GDC No. 267748

Aimee started her dental nursing career back in 2014 and gained a Level 3 Diploma in Dental Nursing QCF City and Guilds in 2016. Aimee has been part of the highly experienced Pittville Lawn Dental and Implant Clinic team since August 2019 and has been involved in various aspects of specialist dentistry which are provided within the practice.

Aimee works closely with our Special Interest in Endodontics Dentist, Frederico. She finds this very interesting, as high-tech equipment is used, allowing great end results. When working with patients who are nervous about treatment, seeing their transformation and realising that dentistry is not something to be feared gives her great job satisfaction.

Aimee prides herself in carrying out her duties to the highest possible standard, following strict infection control procedures, especially in the decontamination room.

Outside of work Aimee enjoys keeping active at the gym and playing sociable netball. Aimee also enjoys spending time with family and friends and travelling the globe experiencing new cultures and places.

Sarah Ashton

Sarah Ashton

Qual National Certificate NEBDN 1995
GDC No. 129373

Sarah has been with Pittville Lawn since August 2019, having worked as a dental nurse since 1993 in London and surrounding areas. She completed her NEBDN qualification in 1995. During this time she worked at Guy and St Thomas NHS trust as a dental staff nurse. Greatly experienced in Oral surgery Implants and Max Fax Sarah really enjoys building rapport with patients.

Sarah moved to Gloucestershire in 2014 and enjoys easy access to the outdoors. When not working you will generally find her spending time with her family, renovating her house or outside supporting her son at football, running (not very fast but working on it) and agility training with her German Shepherd Roxie.

Laura Gravelle

Practice Manager
CQC Registered Manager

After moving from Canada to the UK, Laura first started her journey as a Dental Practice Manager in June 2017. However, she did not join the Pittville Lawn Dental & Implant Clinic team until October 2018. Since joining Pittville Lawn, Laura has thoroughly enjoyed getting to know the patients and learning more about oral surgery and cosmetic dentistry.

Laura feels very grateful to work with such an experienced and caring dental team.

In her spare time she enjoys riding horses and walking her Husky/German Shepherd dog, Oscar.

Alice Davis

Alice Davis

Treatment Coordinator
Diploma in Dental Nursing Level 3 QCF City & Guilds 2017
GDC No: 269000

Alice started in the world of dentistry in 2015 and gained her Level 3 Diploma in Dental Nursing. Alice has experience working in a variety of NHS, private and orthodontic practices before starting at Pittville Lawn in January 2020 as treatment coordinator. Alice really enjoys her role and liaising with patients as well as dentists from other practices. Alice is looking forward to meeting and welcoming new patients to Pittville Lawn and assisting them with every step of their dental journey.

Outside of work Alice spends time socialising with friends and booking her next adventure abroad.

Sally Lambert

Sally Lambert

Head Receptionist

Sally is the Head Receptionist here at Pittville Lawn. She joined the practice in November 2018 and has loved being part of the amazing team atmosphere. As a people person, she strives to make all of our patients feel relaxed and comfortable in the Reception area and to make their journey with us not only an individual one, but hopefully a positive one as well. Sally appreciates that some patients can feel anxious and worried at times, so she hopes that she is also able to put them at ease, reassure them and to help build their confidence during their time with us.

Sally’s working life has been very varied over the years but has always involved working with teams and lots of people which has been very rewarding, but without being biased, Sally believes the Pittville Lawn team is one of the best. Sally hadn’t worked in the dental industry before but she has many strengths & attributes that she has brought to this role. Prior to Pittville Lawn, Sally was employed at a local infant school which was very busy. During that time, she was actively involved with both adults and children on a daily basis. Learning to understand personalities, individual needs and expectations which is vital and an important quality to have when helping and working with people, which she is now promoting within her Pittville Lawn role. Not only does Sally enjoy seeing all of our adult patients but she also enjoys welcoming our younger patients too. Sally works hard to help the children by making it a fun and enjoyable time, together with a promise of a sticker at the end of their appointment. Having sat in the 'big chair' is always a positive one too.

On behalf of the Reception team, Sally looks forward to welcoming you to Pittville Lawn whether you are an existing patient or a new patient to us. We, as a team, will always do our utmost to make your dental experience the best.

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Jenny Howells


Jenny joined Pittville Lawn in September 2017. She enjoys welcoming patients to our practice and ensuring they have the very best experience from the very start of their journey. After twenty years in London, Jenny loves the beauty and peace of Cheltenham which she enjoys with her family and friends.

Olivia Saunders


Olivia recently joined the Pittville Lawn Dental & Implant Clinic team in March 2020 working as a receptionist.

She has several years of experience working in customer service and has previously worked in another dental practice for three years. During this time, she was a trainee dental nurse and started her diploma in dental nursing, as well as working on reception.

Olivia has always had an interest in health care so she really enjoys working in a dental environment and hopes to continue her career within dentistry. She particularly enjoys meeting new patients, and caring for them throughout their appointments, making any nervous patients feel at ease during any treatment.

Olivia has experience working in care with elderly patients and enjoys working with children of all ages. Developing strong relationships is very important to her both professionally and personally.

Outside of work Oliva has a very energetic son, who is two years old. She loves spending quality time with him doing outdoor activities. Olivia also enjoys spending time seeing her family and friends, exercising and going to the gym.

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Portman Dental Care Awards

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Award Logo 2018
Dental Industry Award - Portman Dental Care
Private Dentistry Awards - Portman Dental Care
The Dentistry Awards - Portman Dental Care
Elite Practice Award - Portman Dental Care

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